Dear Terra Chips,
oh Terra Chips--you have crushed my partner's happiness by making your "Mediterranean" chips look almost exactly like your classic multi-colored chips mix. She opened the bag, took one bite of what she thought were her favorite chips, and made a horrible face of revulsion.
The combination of spices you use on those new chips completely overwhelms the delicate nuance of each vegetable, and basically you end up with Doritos. This is not a good thing. I don't know how this got past marketing. Do you use four-year olds in your tasting group? This is the only possible explanation for serving up such nastiness.
Please make efforts to better differentiate your bags of chips. A hurried consumer is wont to see the multi-colored chips on the bag, grab it and go, only to be disappointed by overpriced Doritos.
(Slightly less) respectfully,
j.william
The combination of spices you use on those new chips completely overwhelms the delicate nuance of each vegetable, and basically you end up with Doritos. This is not a good thing. I don't know how this got past marketing. Do you use four-year olds in your tasting group? This is the only possible explanation for serving up such nastiness.
Please make efforts to better differentiate your bags of chips. A hurried consumer is wont to see the multi-colored chips on the bag, grab it and go, only to be disappointed by overpriced Doritos.
(Slightly less) respectfully,
j.william
random bits cobbled together by j-dub
3 Comments:
I think that you should include this in your public vows...
And I promise to write letters of protest on your behalf when you find yourself disappointed with your snack food.
As long as we both shall live.
That's so sad. I hope they take heed.
their response:
Thank you for taking the time to contact us regarding our Terra Mediterranean Chips. We apologize for the delay in our reply and appreciate your patience. We strive to maintain the highest quality products and we appreciate your patronage.
We are sorry to hear about your wife's experience with our bag of Terra Mediterranean Chips. We appreciate your feedback and have forwarded your comments to our Leadership Team and placed a suggestion on your behalf to our Marketing Department to change the package of the Mediterranean Chips so it does not resemble our Terra Original package.
Again, we appreciate your feedback and if you would like to respond to this email with your mailing address, we would like to mail out some Terra Chips coupons for you.
Please accept our apologies for any inconvenience this may have caused. If we can be of further assistance, please feel free to contact us at 1-800-434-4246, Monday through Friday from 7 AM - 5PM Mountain Time.
Gabe
Consumer Relations Representative
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